Accessibility Statement

Our commitment

Certevia wants every parent to be able to take and finish our courses, including parents with disabilities. If anything on our website or in a course gets in the way, we want to hear about it and we will help.

We design our website and online course to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, and we rebuilt the parent workbook as a tagged, accessible PDF. We track every accessibility issue we find, fix it, and test it again after the fix goes live.

Standards we follow

Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA, for our website, signup pages and online course (learning management system)
The Revised Section 508 standards
PDF/UA-1 (ISO 14289-1) for the parent workbook PDF

What this statement covers

Pages on www.certevia.com, in English and Spanish
Signup, checkout and login at parent.certevia.com
The Certevia Online Parenting and Divorce Course, Version 6, including its videos
The Parenting and Divorce parent workbook (PDF)

A retail Kindle e-book edition (published around 2012) is sold only on Amazon. It is not part of our courses, so it is not covered by this statement.

Current status

Our website, signup pages, online course and workbook are not yet fully conformant with WCAG 2.1 Level AA. Some parts do not yet meet the standard, and some parts have not been fully tested. We are working on fixes now, and we aim to complete the planned fixes by March 1, 2027.

Accessibility features available now

Course videos have English and Spanish closed captions, and player controls that work with a keyboard.
Narrated lesson pages show the lesson text on the page.
Our website has a skip link on every page, a visible keyboard focus outline, underlined links, and a Pause/Play button on the moving “How it works” steps.
The website, signup and course are available in English and Spanish, and the online course is self-paced.
The accessible workbook PDF has tagged headings, lists and tables, bookmarks, image descriptions, 12-point single-column text, and strong color contrast.

Known limitations

Signup and login pages: some of these pages can be harder to use with assistive technology or only a keyboard. If you need help signing up, call or email us. You complete the signup yourself; we do not take payments by phone.
Online course: some parts of the course, including the completion certificate, are still being improved. Further updates are planned. If something gets in the way, call or email us.
Earlier course versions: some state courses still use an earlier version. If you are in one of them and need help, call or email us.
Workbook: the workbook is a PDF, and its worksheets are meant to be printed. If you need help with the worksheets, call or email us.
Tools from other companies: some tools on our pages, such as chat and the video player, come from other companies. Phone and email are available during office hours if those tools get in the way.

Get help or request another format

If you need help signing up, finishing the course or getting your certificate, call or email us. You complete the signup yourself; we do not take payments by phone. Course material is also available as a PDF, and we can help by phone.

Phone and email are always available during office hours if the chat window, the signup pages or the video player get in the way. Those tools come from other companies.

Email: ep@certevia.com
Phone: (239) 693-8893 or 1-800-767-8193
Relay service: you should be able to dial 711 and give the operator one of our numbers

Feedback

To report a problem or ask for help, email or call us using the contacts above. Please tell us:

The page, course module or document you were using
What you were trying to do
What went wrong

We aim to reply within 2 business days.

How we evaluate accessibility

Certevia evaluates accessibility internally. We have not used an outside evaluator. Our methods include:

Automated testing tools at desktop and phone screen sizes
Manual checks of keyboard use, zoom, and related accessibility requirements
A hands-on walkthrough of the online course with a test student account
Screen-reader testing of the English and Spanish Version 6 courses (November 2026)
PDF/UA validation of the workbook

We do not conduct user testing with people with disabilities at this time.

Updates to this statement

We update this statement as fixes are made and tested. Next planned review: March 1, 2027.

This statement is provided by Certevia, Inc.

Last updated November 6, 2026